Training employees properly is a crucial element of success. By giving them the skills and necessary foundation, they will become stars in this very challenging industry. By incorporating the business plan and employee manuals, we will assist you in setting up a framework for your current and new employees from which to work.
Front Of House
JV Business Solutions’ team will assess and evaluate your employees to find out their strengths and weaknesses. Next, we will go over the steps of service, service etiquette, table greetings, sales techniques, time management, wine service, and menu training. For bar and pub staff, a mixology course can be made available. We believe that all front of house staff should be tested on their knowledge prior to serving guests. This ensures a constant high level of service and guests that will come back.
All front of house staff will undergo a thorough theory (Manuals provided) and a practical training course. The course outline is as follows:
- Introduction -Origin of the Hotel industry & Restaurant
- History of Hospitality industry
- Organizational Hierarchy- Food & Beverage
- The Waiter
- Grooming standards
- Do’s and don’ts
- Meet, greet and seat
- Laying a cover
- Mise-en-place and Mise-en-scene
- Cooking Methods and safety at workplace
- Types of Crockery, Cutlery and Glassware & its’ usage
- Menu presentation and Order taking
- Basic etiquettes for Restaurant staff
- Types of Service
- The Menu
Back Of House
We will assess and train your staff in aspects of ordering, receiving, prepping, mise-en-place, and production during service. Chefs and cooks will use standardized recipes and know your menu inside and out, proper plate presentations and correct garnishes. At JV Business Solutions, we believe that one of the best solutions to achieving success is cross-training. The chefs and cooks should understand all stations to better serve your restaurant and prevent loss of quality.